Forward Messages to Service Desk
You can forward messages to the Service Desk application following the instructions in the Service Desk manual HP Operations Manager Integration Administrator's Guide, which contains a detailed description of the Service Desk integration, including message forwarding, bi-directional synchronization, and other features.
The necessary policies and scripts are part of the Service Desk Integration pack.
The service packs and the latest versions of publications are available at http://support.openview.hp.com/patches/patch_index.jsp and http://ovweb.external.hp.com/lpe/doc_serv respectively.
The Service Desk integration with HP Operations Manager makes it possible to:
- Import nodes and services into Service Desk.
- Send events from HP Operations Manager to Service Desk.
- Reflect HP Operations Manager updates in Service Desk.
- Send acknowledgment messages and message annotations from Service Desk to HP Operations Manager.
- View Service Desk configuration items and incidents from HP Operations Manager
- View HP Operations service state from a browser.
- Generate an HP Operations message from Service Desk.
- Monitor Service Desk processes and error log files.
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