Plan your service hierarchy

It is helpful to draft your service hierarchy before you start using the Service Editor. When planning your service hierarchy, keep the following questions in mind:

• Which IT services do you provide? Which ones do you want to monitor?
• Who are the customers of your services? Which organizations, departments, or lines of business?
• How can you logically group the services you provide? Which services are used by other services?
• How do problems in one service affect another? Which status propagation rule should you apply?
• How do you evaluate the severity of a problem? Which status calculation rule should you apply?
• Which tools should be assigned to each service?