Write instructions to accompany a message

Messages generated by a policy can include instructions that explain what to do when the message is generated. This instruction text can often help an operator to solve a problem when a particular type of message is received. The operator can view the instructions included with a message by viewing the message details in the message browser. You can define default instructions for all rules in a policy. You can also override the default with different instructions for any rule.

To write instructions to accompany a message

1. Right-click the policy and select All Tasks Edit....
2. Select Rules.
3. Select the rule to which you want to add instructions.
4. Select Modify.
5. Select Actions.
6. Select Message.
7. Select Instructions.
8. Select Instruction Text and type the instructions that you want to accompany the message.

NOTE:
You can add hyperlinks to URLs in your message or instruction text. Insert your cursor in the text of an active message on the Text tab and type the required URL. Apply and save your changes. This feature is useful for linking to external sites of all types, such as support sites, documentation repositories, troubleshooting information, and similar sites.