Understanding the operator's role

The view you see in your console has been preconfigured by your administrator to display information received from managed nodes and services about conditions in your environment.

Your primary daily tasks might require you to:

• Monitor the status of a service or node using predefined views.
• Troubleshoot a problem or isolate it using the appropriate combination of filters to research the problem or the appropriate view to drill down to it.
• Resolve the problem by using the appropriate tool or action. A tool is an application or program that is not associated with the event.

Your administrator-configured view allows you to perform many tasks from a single location:

• View messages to monitor the health of your managed nodes.
• Detect problems early and take corrective actions before end users are impacted.
• Select from a variety of tools, actions, information sources, and problem-solving techniques to resolve problems.
• Maintain a history for all problems you resolve by documenting the steps you took to resolve them.