Open a map view of nodes or services

The map view presents a graphical view of your entire service or node hierarchy, including any subsystems or subservices. Use the map view to drill down to the level in your node or service hierarchy where a problem is occurring.

You can open the map view from the console tree, active and acknowledged message browsers, or from another map view. Depending on your original selection from the console tree and the type of map you select to view, your map view will show different results:

If you select a node group from the Nodes folder in the console tree, your map view show a node hierarchy starting with the selected node at the top of the view and show nodes only.
If you select a specific node, you can view a hosting services map that shows both nodes and services, or a root cause or impacted services map, which show only nodes.
If you select a service from the Services folder in the console tree, your map view displays a service hierarchy, beginning with the service you selected.

You can select a message in either the active or acknowledged message browsers and right-click to choose a root cause, impacted, or uses/contains map for the selected message. From the resulting map view, you can right-click again to make further selections of contained By or Hosting Services map views.

The icons and lines in your map are color-coded to indicate the severity levels of items in the map and to show status propagation. Black lines in the map indicate that status is not propagated up from a subservice or node. Solid lines show containment relationships. Dotted lines show dependency relationships and are also used to indicate a service hosted on a node.

To open a map view

From the console tree (View alternate method)

From the console tree, right-click an item in the Nodes or Services folder to open the shortcut menu.
Select Map to open a new window that displays a map of your selected service or node and any related subcomponents or subservices.
To further investigate the problem, right-click the icon for a node or service to open the shortcut menu.
Select Root Cause or Impacted to view another map that pinpoints the location where status changed or other services are impacted.
To locate a specific node or service in a crowded map view, use the Find option.
- Within the map, right-click to open the shortcut menu. Select Find to open the Search dialog box.
- Type in the name of the node or service you want to locate in the Search for Caption box.
- Click OK. A red arrow appears beside the caption in the map and the map is redrawn to center the node or service you searched for.

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