Microsoft® operating systems

Collect the following information:

• Whether the operating system was factory installed
• Operating system version number
• A current copy of the following files:
  • WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
  • Boot.ini
  • Memory.dmp
  • Event logs
  • Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem
  • IRQ and I/O address information in text format
• An updated Emergency Repair Diskette
• If HP drivers are installed:
  • Version of the PSP used
  • List of drivers from the PSP
• The drive subsystem and file system information:
  • Number and size of partitions and logical drives
  • File system on each logical drive
• Current level of Microsoft® Windows® Service Packs and Hotfixes installed
• A list of each third-party hardware component installed, with the firmware revision
• A list of each third-party software component installed, with the version
• A detailed description of the problem and any associated error messages