About monitoring alerts on the DLO Administration Console

Alerts appear in DLO when the system needs administrator attention. Alerts help the DLO administrator understand the current condition of DLO jobs by displaying information on jobs.

Alerts can be generated to provide general information, or they can be in response to a problem. When an alert is generated due to a problem, the alert contains information about the problem. It may also include recommendations on how to fix the problem.

The DLO Administrator can choose to display all alerts, or to limit the type of alerts that appear.

Active alerts display the alerts that are active in the system and need a response from the operator. Alert history displays the alerts that have been responded to or the alerts that have been automatically cleared from the system.

In addition, the status bar at the bottom of the screen displays an alert icon. The icon that displays in the status bar is for the most severe type of alert in the Active alerts list. Therefore, if the current or most recent alert is not the most severe, the icon in the status bar does not match the icon for the most recent alert in the alert list.

Alerts are filtered by the Desktop Agent to minimize the load on DLO. By default, alerts are limited to one of each type in 24 hours. For example, you will see only one "Local Out of Disk Condition" alert in a 24-hour period from a desktop running the Desktop Agent.

Note:

"Backup/Restore complete" alerts cannot be filtered. If you enable these alerts, they are generated each time a backup or restore job completes.

Active alerts that are older than a specified number of days are cleared and moved into the alert history. The alerts in the history are deleted if they have been cleared for more than a specified number of days. When alerts in the history have been cleared for a given number of days, which by default is seven days, they are deleted by a Backup Exec archive operation.

If an alert is manually cleared, it is moved into the alert history. Deleting an alert manually removes it permanently.

You can set up DLO to notify recipients when alerts occur.

See About configuring DLO alerts for notification.

Following are descriptions of the types of alerts:

Table: Alert categories

Alert Type	Description
Informational	Notifies you that an expected action has occurred, such as the successful completion of a backup or restore job.
Warning	Notifies you of a potential issue. For example, an alert is generated when a backup has not been completed on a desktop within a given time frame, or if the disk quota limitations are being approached.
Error	Notifies you of an active or pending danger to the application or its data. An error would be generated, for example, if a backup failed to complete, or if a desktop has exceeded its disk quota limitations.

Informational alerts are listed in the following table:

Table: Types of DLO informational alerts

Alert	Description
A backup job has completed	A backup job has completed successfully.
A restore job has been queued	A restore job was initiated from the media server.
A restore job has completed	A restore job has completed successfully.
PST file was skipped because it is not configured in Outlook	A PST file on the desktop computer was not backed up because it was not configured in Microsoft Outlook.
User was configured	A new user connected and was successfully configured.
A backup job has completed	A backup job has completed successfully.
A restore job has been queued	A restore job was initiated from the media server.
A restore job has completed	A restore job has completed successfully.
PST file was skipped because it is not configured in Outlook	A PST file on the desktop computer was not backed up because it was not configured in Microsoft Outlook.

Warnings are listed in the following table:

Table: DLO warnings

Alert	Description
A backup job has completed with warnings	A backup job has completed, but warnings were generated.
A restore job has completed with warnings	A restore job has completed, but warnings were generated.
A restore job has not completed in 1 hour	A restore job was submitted, but an hour has passed and the restore job is not complete.
A restore job has not completed in 12 hours	A restore job was submitted, but 12 hours have passed and the restore job is not complete.
A restore job has not completed in 24 hours	A restore job was submitted, but 24 hours have passed and the restore job is not complete.
Desktop user data folder approaching storage limit	The amount of stored backup data in a user's desktop user data folder is approaching the specified size limit.
Desktop user data folder disk space low	The volume containing the desktop user data folder is running low.
Evaluation period daily reminder	This reminder specifies the number of days remaining in the evaluation period for the Symantec Desktop and Laptop Option
Evaluation period has expired	The DLO evaluation period has expired. A license is required to continue to use DLO.
Network user data folder approaching storage limit	The amount of stored backup data in a user's network user data folder is approaching the specified size limit.

Errors are listed in the following table:

Table: DLO alerts

Alert	Description
A backup job has completed with errors	A backup job has completed, but errors were generated.
A restore job has completed with errors	A restore job has completed, but errors were generated.
An error has occurred on the fileserver
Desktop user data folder disk space full	The volume containing the desktop user data folder is full. There is insufficient free disk space to back up the current file. The file is copied directly to the network user data folder.
Desktop user data folder storage limit has been reached	The specified disk storage limit was reached when trying to add a new revision to the desktop user data folder.
Filename, directory name, or volume label syntax is incorrect.	Indicates either a storage system problem that requires attention, or a file name that was denied by SRM software. If the latter, these files should be added to DLO's global exclude list. See About configuring global exclude filters in DLO.
Network user data folder disk space full	The volume containing the network user data folder is full. There is insufficient free disk space to back up the current file.
Network user data folder storage limit has been reached	The specified disk storage limit was reached when trying to add a new revision to the network user data folder.
Unable to configure the Desktop Agent	A new user has connected, but for an unknown reason, cannot be configured properly.