Responding to active alerts

You can respond to active alerts and depending on the alert condition, continue or cancel the operation. By default, Backup Exec displays all enabled alerts, and all alerts that require a response. If you have set View Filters, only those alerts that are selected appear, in addition to any alerts that require a response.

You can configure automatic responses for alert categories.

Some alerts provide a Unique Message Identifier (UMI) code. This code is a hyperlink to the Symantec Technical Support Web site. You can access the technical notes that are related to the alert.

See Configuring automatic responses for alert categories.

To respond to an active alert

  1. On the navigation bar, click Alerts.

  2. Click the Active Alerts tab.

  3. Select the alert to which you want to respond, and then under Alert Tasks in the task pane, click Respond.

    If you have more than one alert selected, click Respond OK to all to clear the selected alerts to the alert history. The alerts must have an OK response available to be automatically cleared.

    The alert dialog box appears.

    If you click Close, you will close the dialog box, but the alert remains active. To clear the alert and move it to the alert history, you must select a response such as OK, Yes, No, or Cancel from the alert dialog box.

    The alert dialog box provides the following information:

    Category Name

    The title of the alert.

    Message

    Describes the event that caused the alert and provides suggestions for responding to the alert.

    Click here for more information: V-XXX-XXXXX

    Appears if a TechNote is associated with an error. Click the Unique Message Identifier (UMI), which starts with the letter V, and appears as a blue hyperlink. A new browser window opens to the Symantec Technical Support Web site.

    If the computer does not have access to the Internet, you can type the following URL in a browser window on another computer:

    http://entsupport.symantec.com/umi/<UMI Code>

    Server name

    The name of the computer on which the alert occurred.

    Device name

    The name of the device on which the alert occurred.

    Job name

    The job associated with the alert.

    Time

    The date and time the alert occurred.

    Automatically display new alerts

    Select this check box to have alerts automatically appear on the Backup Exec console when they are sent. If you do not select this option, you must respond to alerts through the Active Alerts pane.

    Note:

    Alerts that require a response always appear on the Backup Exec console.

    See Changing default preferences.

    Automatically respond to and clear all alerts in the category

    To provide automatic responses for this alert select the amount of time to wait before a response is provided and select the response.

    See Configuring automatic responses for alert categories.

  4. Click a response for the alert.

    After the alert condition is resolved, the alert is moved to the Alert history.

More Information

Clearing informational alerts from the Active Alerts pane

Enabling or disabling alerts from the Active Alerts pane

Viewing alerts

Linking from the job log to the Symantec Technical Support Web site