Starting Enterprise Vault services

After the upgrade installation on the active node, you must start the Admin and Directory services.

To start the Admin and Directory services on the active node

  1. Use the cluster administration tools to bring the Admin and Directory services resources online.

    Do not bring any other Enterprise Vault resources online.

  2. Wait for event 8576 to be logged in the Enterprise Vault event log:

    The Directory service has completed the automatic upgrade of the EnterpriseVaultDirectory Database

  3. Start the Admin service on all the Enterprise Vault servers in your environment, including servers in other Enterprise Vault Sites that use the same Directory database.

    Note:

    Do not continue until all the Admin services have started.

  4. If you have upgraded from any version of Enterprise Vault 8.0, go to step 10.

    If you have upgraded from Enterprise Vault 2007 continue with this procedure to run the Configuration wizard.

    Note:

    You need to run the Configuration wizard only once; it is not necessary to run it on all servers.

  5. On the active node, click Start > Programs > Enterprise Vault > Enterprise Vault Configuration to start the Configuration wizard.

  6. The only available option on the first screen of the Configuration wizard is Upgrade this configuration. Click Next.

  7. On the next screen, click Next to start the upgrade. There is a prompt for the Vault Service account password.

  8. Enter the Vault Service account password and click OK. The Configuration wizard shows a progress bar while it configures the system. Depending on the existing configuration, the wizard may omit some configuration steps. The wizard does the following, as necessary:

    • Creates a log file for the upgrade in the Enterprise Vault Reports folder. The log file name is UpgradeEVServerToV8.0 date.log, where date is the date and time when the file was created.

    • If necessary, uses the new Directory encryption services to re-encrypt the password values in the Directory database entries.

    • Updates the Roles-based Administration database with new roles, tasks and operations, and creates a log file in the Enterprise Vault Reports folder. The log file name is _EvAzUtil date.log, where date is the date and time when the file was created.

    • If necessary, creates the Enterprise Vault Operations Manager database.

    • Checks the Vault Service account permissions on all servers.

    • Updates the Enterprise Vault DCOM settings on all servers in the Enterprise Vault environment.

  9. Click Finish to close the Configuration wizard.

  10. If you stopped the IIS Admin service before the installation, start any services that were stopped by this service.

  11. Use the cluster administration tools to bring the all the Enterprise Vault services online.

  12. Test that the cluster failover works correctly for Enterprise Vault.