Troubleshooting

Cause:  Insufficient disk space or permissions.

Solution:  Ensure the following:

• The computer meets the requirements specified in Checklist: Installing Windows Services for UNIX
• File permissions in target directories allow write access.

Cause:  Known problem with Windows Installer running on Windows 2000.

Solution:  Install the latest service service pack for Windows 2000.

Cause:  The component was installed while Services for UNIX Administration was open.

Solution:  Close and then reopen Services for UNIX Administration.

Cause:  Windows Setup placed Windows system directories at the beginning of the PATH environment variable.

Solution:  Add the Windows Services for UNIX installation directory to the beginning of the PATH environment variable. To do this, right-click My Computer, click Properties, click Advanced, and then click Environment Variables. In the System variables list, click Path, and then click Edit. In the Variable Value box, place the insertion point at the beginning and type %SFUDIR%\common;.

Cause:  Setup attempted to restore the original Windows 2000 Telnet files, but failed.

Solution:  Restore the Telnet files from the Windows 2000 CD. For example, here are the commands you would use to restore the required files if C:\WINNT is the system folder and D is the source CD:

C:\>copy D:\I386\telnet.exe C:\WINNT\SYSTEM32
C:\>expand -r D:\I386\tlntsvr.ex_ C:\WINNT\SYSTEM32
C:\>expand -r D:\I386\tlntsvrp.dl_ C:\WINNT\SYSTEM32
C:\>expand -r D:\I386\tlntsess.ex_ C:\WINNT\SYSTEM32

Cause:  Interactions between Services for UNIX Administration and Internet Explorer sometimes result in blank lines.

Solution:  Close and reopen Services for UNIX Administration, and then maximize it.

Cause:  This problem is caused by a known incompatibility between Services for UNIX Administration and Windows NT 4.0 Terminal Server.

Solution:  Start Help from the Windows Services for UNIX program group.

Cause:  Administration utilities sometimes fail to detect the state of the service on the remote computer.

Solution:  Use Telnet Client to connect to the remote computer and run the command directly on the computer.