Before contacting IBM Tivoli Software Support with a problem, refer to the IBM Tivoli Software Support site by clicking the Tivoli support link at the following Web address:
http://www.ibm.com/software/support
If you need additional help, contact software support by using the methods described in the IBM Software Support Guide at the following Web address:
http://techsupport.services.ibm.com/guides/handbook.html
The guide provides the following information:
Registration and eligibility requirements for receiving support
Telephone numbers, depending on the country in which you are located
A list of information you should gather before contacting customer support