Once you have used Process Manager's Configure
Fields tool to create the fields you want to use for Remedy,
you can map them to the corresponding fields in the Remedy form
that your workflow needs to interact with. You do this using the
Property mappings dialog box, which you access from the
To map Process Manager fields to Remedy fields
Drag the Remedy action you want to use to the
Click on the Remedy action to define its
In the Attributes panel, click
the Request Form row.
Click the Browse[...] button to open the Property mappings dialog
Select the form and view you want to interact with,
using the drop-down list boxes.
In the Form fields window, select the Remedy
field you want to map.
In the Field mapping window, click the plus
sign [+] next to the field category, then click the Process
Manager field you want to assign to the selected field.
When you finish defining a field, select its checkbox
to save the mapping after you exit the dialog box.
Repeat steps 6 and 7 for each field that needs to be
When you have finished mapping fields, click
OK to close the Property mappings dialog box.
When you assign a Process Manager field to a Remedy
field, a gray bar highlights it to indicate it has been mapped. The
highlight bar appears whenever the corresponding Remedy field is
selected in the Form fields panel.
To assign a new value instead of using a Process
Manager field, check the box next to Enter a value for the input
parameter, and then type a name or description for the
If you click OK to exit the dialog box before
assigning a required field, an error message appears, with a
reminder that a field or default value must be assigned.