The real power of Process Manager is accessed via an extensive set of customizable tools referred to as Actions.
Actions are the building blocks you will use to design processes, initiate the necessary interactions between systems and participants, identify and resolve dependencies, and move processes toward completion. The right combination of actions will result in increased efficiencies in your business processes, help to insure effective communication between workflow participants, and enable detailed auditing and reporting for each workflow instance.
Process Designer's default configuration includes several logical groupings of workflow actions. These actions are accessed from the Actions Toolbox on the right side of the Process Designer interface. You can create new Actions groups, and then rename and move actions between groups. In this way, you can organize your Actions toolbox according to what works best for your environment.
Once an action has been included on a workflow canvas, you can copy the action and its attributes between open canvasses on your Process Designer desktop. This makes it easy to reuse actions and retain their properties when defining new workflows.
To move an action to a different Toolbox group, simply drag and drop it in the new group .
For more information, see "Designing processes".