LANDeskĀ® Process Manager is a workflow platform that operates as an integrated business process and workflow management system. It enables you to establish workflows and processes, as well as exercise change management in order to achieve a higher level of efficiency and more effectively manage your areas of responsibility. Process Manager assists you with implementing defined procedures into every aspect of your business, including IT, Helpdesk, engineering, human resources, sales, marketing, documentation, training, and so on in order to assign ownership, drive task and objective completion, enhance business performance, and maximize profitability. The benefits of Process Manager can be measured in the following ways:
Process Manager is the ideal tool for employing process management within your business. Use Process Manager to continuously improve and standardize process and workflow procedures, promote a collaborative environment, and increase cooperation and communication between departments. You'll see the positive results manifested in terms of customer and employee satisfaction, productivity, and return on investment.
Process Manager also extends and enhances the functionality of client applications that participate in the workflow process. This means immediate returns on your existing investments in addition to the benefits that Process Manager provides.
To get the most out of Process Manager, it helps to have an understanding of the different components that work together with Process Manager to result in the successful completion of workflow processes. See"Process Manager component interactions" for a conceptual illustration.
Process Designer
is the tool you will use to
plan, design, and deploy workflows. You'll also use it to set up
mail and audit templates, define field mappings and event
listeners, and import and export workflows.
The LPM Core Server hosts the
LPM database, the workflow engine, and in many cases, Process
Designer.
The Database Utility is used to
create the workflow database, create and manage connections to
Active directory users and groups, set up and maintain connections
to the LANDesk core server and third party applications, and
maintain or update the product license.
E-mail,
Web,
and
Database event listeners monitor
and receive information from a designated data source in order to
trigger workflows to start. They also receive and hand off any
pertinent data to enable the workflow to proceed to completion.
The Web Application enables
workflow participants to receive workflow status and notification
messages, approve or deny requests, and receive and complete
assigned tasks from any location, using just a web browser.
Participants can check their workflow To-do list, display detailed
reports, graphs, and audit histories, and pause/resume or cancel
workflows.
Process Designer takes advantage of existing Active
Directory users and groups to facilitate interactions with
workflow owners, participants, and recipients of workflow
assignments and requests.
The LANDesk Integration enables
Process Manager to initiate and automate a variety of key
LANDesk actions on the LDMS core server, such as scheduling
software or patch deployments, scanning and autofixing
vulnerabilities, adding/deleting devices, and so on.
Process Integration Modules (PIMs)
provide the necessary integration for Process Manager to interact
with and initiate actions on certain supported 3rd Party IT-based
applications.