Browser Help

If you are having trouble accessing the WhatsUp Gold web interface, please look over the information below to troubleshoot.

Supported browsers

If after attempting to login to the WhatsUp Gold web interface you receive this error message:

"Your request could not be served because your browser is not supported. Supported browsers are Internet Explorer versions 6 and above and Firefox"

Download one of the following browsers:

Mozilla Firefox

Internet Explorer

Enable JavaScript

If after attempting to login to the WhatsUp Gold web interface you receive this error message:

"Your request could not be served because you have JavaScript disabled. Please enable JavaScript in your browser's settings, close your current web session and try again."

Enable Javascript for Windows Internet Explorer:

  1. Open Internet Explorer.
  2. Select Tools > Internet Options.
  3. Select the Security tab.
  4. Click the Custom level button.
  5. In the settings box, scroll down to the section on scripting
  6. In the Active scripting section, select Enable.
  7. Click OK to save changes.

Enable JavaScript for Mozilla Firefox:

  1. Open Firefox.
  2. Select Tools > Options.
  3. Select the Content tab.
  4. Select Enable JavaScript.
  5. Click OK to save changes.

Enable cookies

If after attempting to login to the WhatsUp Gold web interface you receive this error message:

"Your request could not be served because you have browser cookies disabled. Please enable cookies in your browser's settings, close your current web session and try again."

Enable cookies for Windows Internet Explorer:

  1. Open Internet Explorer.
  2. Select Tools > Internet Options.
  3. Select the Privacy tab.
  4. Select Advanced.
  5. Select Override automatic cookie handling.
  6. Click OK to save changes.

Enable cookies for Mozilla Firefox:

  1. Open Firefox.
  2. Select Tools > Options.
  3. Select the Privacy tab.
  4. Select the Cookies tab.
  5. Select Allow sites to set cookies.
  6. Click OK to save changes.