About logs to accompany problem reports

To troubleshoot problems, Symantec Customer Service requires a set of log files produced by NetBackup and Vault.

In most circumstances, you must provide log files from the following NetBackup processes:

Session log files also are useful for troubleshooting problems, and you should include the appropriate session log files with problem reports you send to Symantec.

If you use the vlteject command or the Vault Operator Menu (vltopmenu) to perform consolidated ejects and reports, the following log file may also be useful:

See the NetBackup Troubleshooting Guide for UNIX and Windows.