This section contains a checklist for preventing common install, backup, restore, and configuration errors. This section also contains frequently asked questions about the Novell NetWare Client.
If you encounter problems that require assistance from tech support, you will need the following files so tech support can troubleshoot issues with the NetWare Client:
•BP.INI
file, which is
the configuration file used by the NetWare Client software to
control back up and restore operations on your computer. For more
information, see Understanding
the BP.INI file.
•BPCD
log, which
contains information useful for troubleshooting communications
between your NetBackup client and the NetBackup server. When
changing the debug logging levels, some of the changes take effect
immediately while others require the BPCD.NLM
to be unloaded, and then reloaded. For more
information about the log files, see Using log files.
•CONFIG.TXT
, which is
generated by the Novell CONFIG.NLM
. The
CONFIG.TXT
file would be written in
SYS:\SYSTEM
. This NLM can be found on
Novell's support site. It should be ran each time it is requested
by support to get the current state of the server. For more
information about CONFIG.TXT
, refer to
your Novell NetWare documentation.
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