About configuring the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI

To restore individual mailbox and public folder items, you must configure an account and mailbox for NetBackup to use. This configuration is also required for Exchange 2007 and earlier if you perform MAPI backups of individual mailbox and public folder objects.

NetBackup must also have administrator access to Exchange mailboxes and public folders so it can do the following:

Enumerate mailboxes when defining a policy.
Perform MAPI mailbox and public folder backups (Exchange 2007 and earlier)
Restore mailbox and public folder objects from MAPI backups or backups that use Granular Recovery Technology (GRT).

Table: Steps to configure the NetBackup Client Service for backups and restores that use Granular Restore Technology (GRT) or MAPI

Step	Action	Description
Step 1	Associate the NetBackup Client Service must be associated with a valid Exchange mailbox.	Symantec recommends that you create a uniquely named mailbox and that the NetBackup Client Service uses the same account that runs Exchange Services.
Step 2	Ensure that the NetBackup service account has domain privileged rights.
Step 3	Verify that the NetBackup service account mailbox is not hidden.
Step 4	Configure the NetBackup service account.	See Configuring the NetBackup service account (Exchange 2010). See About NetBackup and Microsoft Exchange Web Services (Exchange 2010). See Configuring the NetBackup service account (Exchange 2007). See Configuring the NetBackup service account (Exchange 2003).
Step 5	Configure the log on account for the NetBackup Client Service.	See Configuring the log on account for the NetBackup Client Service.