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Explanation: The tape manager (bptm) or disk manager (bpdm) did not open the device or file that the backup or restore must use.
Recommended Action: For additional information, check the following:
Typically, this status code indicates a drive configuration problem that allows more than one process at a time to open the device. On UNIX and Linux, the problem may be due one or more of the following:
Two (or more) devices were configured that are the same physical device (for different densities perhaps). Verify that none of the /dev files that were used for these devices have the same major or minor numbers.
Links exist in the file system that allow users access to the drives.
The configuration for the drives was modified (in the administrator interface or vm.conf) and the Media Manager device daemon, ltid, was not restarted. Verify the configuration and then start ltid.
On Windows, the problem may be that the Media and Device Management device configuration was modified but the NetBackup Device Manager service was not restarted. Verify the configuration and restart the NetBackup Device Manager service.
For detailed troubleshooting information:
Create a debug log directory for bpdm (if the device is disk) or bptm (if the device is tape).
On UNIX and Linux, restartltid in the verbose mode by running the following:
/usr/openv/volmgr/bin/ltid -v
Or, add a VERBOSE entry to the /usr/openv/volmgr/vm.conf file. Create the vm.conf file if necessary.
On Windows, enable verbose logging by adding VERBOSE on a line by itself in the install_path\Volmgr\vm.conf file. Then, stop and restart the NetBackup Device Manager service.
Retry the operation and check the resulting debug log files.
On Windows systems, look at the install_path\VERITAS\NetBackup\db\media\errors log for a drive that frequently produces errors.
On UNIX and Linux systems, look at the /usr/openv/netbackup/db/media/errors log (which is also included in the /usr/openv/netbackup/bin/goodies/support/support script output) for a drive that frequently produces errors.