NetBackup status code: 802

Message: JM internal protocol error

Explanation: nbjm returns this error whenever a protocol error occurs with an external process that tries to communicate with nbjm. External processes include bptm, tpreq, bplabel, dqts, vmphyinv, or nbpem.

Recommended Action:

Ensure that the NetBackup software on the master and the media server is from an official NetBackup release.

If the problem persists, submit a report with the following items.

Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to /usr/openv/logs (UNIX and Linux) or install_path\NetBackup\logs (Windows).
Legacy logs:
- On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and nbproxy
- On the media server for bpcd, bpbrm, and bptm or bpdm
- On the client for bpcd and bpbkar
Legacy logs are in subdirectories under /usr/openv/netbackup/logs/ (UNIX and Linux) or install_path\Netbackup\logs\ (Windows). If the directories do not exist, create directories for each of these processes and rerun the job.
Contents of /usr/openv/db/jobs/trylogs (UNIX and Linux) or install_path\NetBackup\db\jobs\trylogs (Windows).
bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.