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Explanation: The bpsynth process was unable to send the message that contains the following to the bptm or the bpdm writer: the hostname and the port number of the bptm or the bpdm reader.
Recommended Action: Examine the NetBackup error log for any errors that bpsynth and the bptm or the bpdm writer process logged. Refer to the following for more information: the debug logs for bpsynth on the master server and the bptm or the bpdm process on the media server. Ensure that network connectivity exists between the master and the media servers. If the problem persists, contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See "Logs To Accompany Problem Reports for Synthetic Backup" in the Troubleshooting Guide.