|
|
Explanation: The bpsynth process was unable to send the database query for detailed information about the policy.
Recommended Action: This error indicates a communication problem between bpsynth and bpdbm. Ensure that bpdbm is running. Examine the NetBackup error log for any errors that bpdbm and bpsynth logged. Examine the debug logs for bpsynth and bpdbm for additional information. Restart the bpdbm process (on UNIX and Linux) or the NetBackup Database Manager Service (on Windows) and rerun the synthetic backup job. If the problem persists, contact customer support and send appropriate logs.
A complete list of required logs and configuration information is available.
See "Logs To Accompany Problem Reports for Synthetic Backup" in the Troubleshooting Guide.