NetBackup status code: 65

Message: client timed out waiting for the continue message from the media manager

Explanation: The tape manager, bptm, reported that the media did not load and position within the allotted time.

Recommended Action: Verify that the requested volume is available and the required device is in an UP state.

Create a bptm debug log directory on the server.
On a UNIX or Linux NetBackup server, add the VERBOSE option to the bp.conf file. On a Windows NetBackup server, set the Verbose logging level option on the Logging tab in the Master Server Properties dialog box.

See "Using the Host Properties window" in the Troubleshooting Guide.
Retry the operation and check the bptm debug log file for information on the drive, robot, and tape that causes the timeout.
On a Windows NetBackup server (master or media): check the Event Viewer Application log for the error messages that indicate why the tape mount did not complete.