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Explanation: An error indication was received on the connection to the bptm or the bpdm process.
Recommended Action: Review the errors in the NetBackup error log that the following processes logged: bpsynth and bptm or bpdm. Refer to the debug logs for these processes for more information. The connection may have broken due to the following: an error condition that the bptm or the bpdm process detects or network problems between the master and the media server. Check the network connectivity between the master and the media server. Retry the job and if the problem persists, contact customer support and send the appropriate logs.
A complete list of required logs and configuration information is available.
See "Logs To Accompany Problem Reports for Synthetic Backup" in the Troubleshooting Guide.