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Explanation: The vault job cannot connect to the NetBackup Vault Manager service (nbvault on UNIX and Linux, nbvault.exe on Windows).
Possible causes are the following:
The &CompanyName; Private Branch Exchange service (VRTSpbx) or NetBackup Request Manager (bprd) is down.
The NetBackup Vault Manager service is down, possibly because of the following: the Vault is not licensed, the vault.xml configuration file is corrupt, or the vault.xml configuration file upgrade failed during an upgrade installation.
Recommended Action: To determine the reason for failure, examine the logs for the service or services that are down and the operating system logs (EventLog on Windows). Restart the service or services that are down after resolving the problem.
The following are the locations of the nbvault logs:
UNIX and Linux: /usr/openv/netbackup/logs/nbvault/ Windows: install_path\NetBackup\logs\nbvault