Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that could have returned this status code. Then, retry the operation and check the resulting debug logs.

The following information applies only to Sun Solaris:

Verify that all operating system patches are installed.

See the Operating Notes section of the NetBackup Release Notes.

The following information applies only to Windows systems:

Verify that the recommended service packs are installed.