|
|
Explanation: A process on the master server encountered an error when it communicated with the media host (can be either the master or a media server). This error means that the master and the media server processes were able to initiate communication, but were not able to complete them. This problem can occur during a backup, restore, or media list in a single or a multiple server configuration.
Recommended Action: Do the following, as appropriate:
Determine the activity that encountered the handshake failure by examining the NetBackup All Log Entries report for the appropriate time period. If there are media servers, determine if:
If necessary, create the following debug log directories and increase the logging level:
bpcd on the NetBackup media host (can be either the master or a media server).
If the error was encountered during a backup operation, increase the logging level for the diagnostic and debug logs for nbpem, nbjm, and nbrb (use the vxlogcfg command).
See "Configuring and using unified logging" in the Troubleshooting Guide).
If the error was encountered during a restore operation, bprd on the master server.
If the error was encountered during a media list operation, admin in the NetBackup logs/admin directory on the master server.
Status code 201 may occur if nbjm fails after connecting to bpbrm or bpmount but before the policy file list is sent. Examine the nbjm unified log (originator ID 117) or the bpbrm or the bpmount legacy logs for more detail on the cause of the error.
Retry the operation and examine the resulting debug logs for information on why the error occurred.