Why do I need to type in my username and password?

Authentication may be required to download from a particular location, or if your organization is using a proxy that requires additional authentication and you try to download to a location outside of the organization. To be authenticated, you may have to enter your credentials (your user name and password).

If you need to enter your credentials, “Authentication required” will display in the Status column for the relevant download file in the Download Manager Window.

To enter your credentials:

1.      Click the yellow icon or the link in the Status column.

2.      Enter your Username and Password when prompted and click OK. If using a proxy, you will have to include the correct domain before your user name.

After entering your credentials, “Downloading” will display in the Status column and the file download will resume.

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