In the Web console's All devices group, or
from within one of your groups, click the device you want to
control.
Select Remote control in the Properties
tab in the lower pane to launch the viewer. (You can also
double-click the device you want to control and click Remote
session in the left pane.)
Once you've taken control of a remote device, its screen appears
in the Viewer window with Autoscroll enabled. If the remote
control agent is loaded, the Session messages window in the
viewer tells you that the agent is found and what protocol it's
using.
To use hot keys
You must be actively remote controlling a device to
use hot keys.
With the focus on the Viewer window, press the
hot key combination for any one of the available actions.
The available hot keys are found in the Special key icon
on the toolbar. One useful hot key is Ctrl+Alt+D, which sends
Ctrl+Alt+Delete to the device. You may also change the default
mappings.
Sending Ctrl+Alt+Delete to Vista and Windows 7
devices
The default local security policy on Windows Vista and Windows 7
won't allow Ctrl+Alt+Delete from a remote control viewer. To change
this, do the following.
To allow Ctrl+Alt+Delete on Vista and Windows 7 devices
In the Start menu's search box, type
gpedit.msc and press Enter.
Navigate to Local Computer Policy >
Administrative Templates > Windows Components > Windows Logon
Options > Software Secure Attention Sequence.
Double-click Disable or Enable Software Secure
Attention Sequence.
Click Enabled, and in the drop-down list click
either Services or Services and Ease of Access
applications.
Click OK.
About the Viewer window focus
If you find that the hot keys don't work, the focus isn't on the
Viewer window. If the border is blue/black, the focus isn't
on the window. Click inside the window to change the border to
yellow/black. Hot keys are now enabled.
To view different areas of a remote device screen
By default the Autoscroll option is enabled. When enabled and
currently remote controlling a device, you can place your cursor
along the yellow/black border of the Viewer window and
scroll up, down, or side to side. The closer your cursor gets to
the border, the faster the scrolling will occur. If you want, you
can disable Autoscroll in the Options menu. You can then use
the Move remote screen icon. Your cursor will become a hand
pointer that you can click, drag, and release to view various areas
of the remote screen.
Viewing connection
messages
You can use the Viewer window's connection messages
section to view a history of status messages sent to the status bar
(such as remote control agent package exchanges). In addition to
the other information this history contains, it lets you:
Diagnose problems with the session
Check whether the remote control agent is loaded
Check the status of the remote control agent
To view connection messages from the console
In the Viewer window, click View.
Click Connection messages.
Saving connection
messages
While you're in a remote control session, you have the option of
saving the connection messages. These messages may be useful as an
audit trail or if you need to troubleshoot any issues related to
using remote control on a particular device.
To save connection messages
In the Viewer window, click File, and
click Save connection messages.
In the Save As dialog, type in a file name and
save as a .TXT file. The connection messages are saved to the My
Documents folder by default.
If the remote control agent is loaded, the Session
messages window tells you that the agent is found and what
protocol it's using. You will also see a magnifying glass icon
appear on the device you selected.
Executing programs
remotely
In the Viewer window, you can start any program on a
remote device to diagnose issues.
To execute programs remotely
In the toolbar's Run field, enter the path for
the program you want to run. If you need to browse the program,
click the drop-down list and select Browse.
To run the program on the remote device, click the
Remote execute icon to the left of the Run
field.
Transferring
files to remote devices
You can use the remote control Viewer window to transfer
files to and from your machine and the remote device. In essence,
this works as though you've mapped a drive to the remote device.
You can only transfer files to/from devices that have the remote
control agent installed. This feature works even if you're not
currently remote controlling a device as long as the connection has
been created. The Run each Explorer window in a separate
process option doesn't work with file transfer.
To transfer files to a device
Click Tools > File transfer. Windows
Explorer appears.
Select a file to transfer by clicking the filename.
Right-click the file and select Copy, or select to drag and
drop.
Scroll down the Windows Explorer tree to
LANDesk Remote
Control. Below this you should see the name of the remote
device you're controlling. Select a folder to paste the file to,
then right-click and select Paste.
Similarly, you can also transfer files from a remote device to
your device.
Shutting
down and rebooting remote devices
You can remotely shut down or reboot devices. When you do, a
message box appears on the remote device with a warning that the
system will shut down in X seconds. If someone is currently at that
machine they can click a Shutdown or Cancel button.
If no action is taken the reboot will happen when the countdown
reaches 0. When typing a time before rebooting the device, the
maximum number of seconds allowed is 300 seconds (five
minutes).
If the device has applications open with unsaved data, those
applications will probably interrupt the shutdown when they prompt
for the user to save. You may have to remote control the device and
save/close applications for the shut down or reboot to work.
Configuring session
options
Use items under the Options menu to enhance the quality
of a remote control session. You can speed up the viewing rate and
change the Viewer window settings.
In the Change settings tab:
Autoscroll: Set by default. Enables the
Viewer window to scroll as you move the cursor closer to the
window border. Toggle on/off; item is on when a check mark appears
next to it.
Keyboard and mouse lockout: Locks the device's
keyboard and mouse so that only the user running the Viewer
window can control the remote device. Toggle on/off; item is on
when a check mark appears next to it. Note that special key
combinations in Windows such as "Ctrl+Alt+Delete" or the "Windows
Key+L" aren't locked out.
Synchronize clipboards: Set by default.
Synchronizes the keyboards between the Viewer console and
the remote device so you can paste information between the two
machines. Toggle on/off; item is on when a check mark appears next
to it.
Blank server screen: Blanks the device's
screen so only the user running the viewer can see the user
interface display on the remote device. Toggle on/off; item is on
when a check mark appears next to it.
Lock remote computer when the session ends:
The workstation is locked when the session ends, so anyone at the
workstation must provide credentials in order to use the
workstation.
Auto keyboard mapping: Enables the keyboard
layout of the Viewer console to be used on the remote
device.
Use alternate names: Enables the use of
alternate names of the Viewer console machine so that the
actual names do not appear on the remote device. If you select this
option, type the alternate names in the text boxes below.
In the Optimize performance tab:
Optimize performance for: Select Modem,
Broadband, LAN, or custom as appropriate for your network
environment
Display:
Use the mirror driver: Loads the mirror driver
for enhanced performance on slower machines. Toggle on/off; item is
on when a check mark appears next to it.
Suppress the wallpaper: Speeds up the viewing
rate by suppressing the remote device's background wallpaper.
Ornate wallpapers can substantially slow down a remote control
session. Toggle on/off; item is on when a check mark appears next
to it.
Color depth reduction: If you're connecting
via a slow link or Dial-up Networking connection, this option
reduces the amount of transferred color information. The closer you
move the slider to full reduction, the more color artifacting you
might see.
Mirror driver
During the Management
Suite installation, you had the option to install the remote
control mirror driver. This driver can reduce the amount of time
required to see the target machine's desktop and increase the
visual quality of the targeted desktop's image. A raster-based
approach to screen capture can be implemented without any drivers,
which is a huge advantage if the agent is to be downloaded over the
Internet or installed on machines by users who do not have
administrative rights. However, significant performance
improvements can be achieved by using a driver that receives all of
the output that Windows is sending to the real display driver.