Using remote control

To use remote control from the Web console, you must first install the remote control viewer. You need Administrator privileges on the local computer to install the viewer, which you're prompted to download the first time you access the remote control page.

The viewer works on Windows 95/98 and Windows NT/2000/2003/XP computers that are running Internet Explorer 5.5 or higher. The remote control agent also must be installed on each client you want to control. If necessary later on, you can uninstall the Remote Control Viewer from Control Panel's Add/Remove Programs applet. Look for "LANDesk Management SuiteRemote Control Console" in the program list.

To remote control a client
  1. In the All devices list, double-click a device.
  2. On the left navigation pane, click Remote session.

To end a remote control session, close the remote control session window. If you close your browser after the session has started, the session will continue running.

Note that you can remote control a computer that hasn't been scanned into the database (as long as it has the remote control agent installed). You can also remote control more than one computer at a time. After starting one session, return to the console, enter another computer's name or IP address, and click Remote control.

If the core can't resolve the IP address, a prompt displays asking for the correct address.