Recovering files and folders using Symantec Recovery Disk

You can use the Symantec Recovery Disk CD to start your computer and to restore files and folders from within a recovery point.

To recover files and folders using Symantec Recovery Disk

  1. Start the computer by using the Symantec Recovery Disk CD.

    See Starting a computer by using Symantec Recovery Disk.

  2. Click Recover, and then click Recover My Files.

  3. Do one of the following:

    • If Symantec Recovery Disk cannot locate any recovery points, you are prompted to locate one. In the Open dialog box, navigate to a recovery point, select one, and then click Open.

    • If Symantec Recovery Disk finds recovery points, select a recovery point from the list, and then click OK.


    If you have trouble finding the recovery points in a network location, in the File name box, type the name of the computer and share that holds your recovery points. For example, \\computer_name\share_name.

    If you are still having problems, try entering the computer's IP address.

    See About using the networking tools in Symantec Recovery Disk.

  4. In the tree view pane of the Recovery Point Browser, double-click the drive that contains the files or folders that you want to restore to expand it.

  5. In the content pane of the Recovery Point Browser, do one of the following to select the files or folders that you want to restore.

    To select all items

    Press Ctrl+A.

    To select a group of files that are next to each other

    Select the top file, press Shift, and then select the last file in the list.

    To select a group of files that are not next to each other

    Press Ctrl as you select the files.

  6. Click Recover Files.

    Where possible, the Recover Items dialog box automatically completes the Restore to this folder box with the original path from which the files originated.

    If the original location does not include a drive letter you must type the drive letter at the beginning of the path.


    While in the recovery environment, drive letters and labels might not match what appears in Windows. You might have to identify the correct drive based on its label, which is the name assigned to it.

  7. If the original path is unknown or you want to restore the selected files to a different location, click Browse to locate the destination.

  8. Click Recover to restore the files.

  9. Click OK to finish.