Removing exception status

When you have no further need to monitor employees as exceptions, you can remove their exception status. Then the employees become ordinary, monitored employees in their departments, and Compliance Accelerator captures their communications in the normal way. However, any items that Compliance Accelerator has captured while the employees had exception status remain in the exception review set.

You must have the Manage Exceptions permission in the department to remove exception status from an employee. By default, users with the role of Compliance Supervisor, Rule Admin, or User Admin have this permission.


After you remove an employee's exception status, the items that the employee has sent or received while still an exception may appear in the results of a search. This may be the case if your search criteria specifies a date before you installed the Journaling Connector or during a period when you disabled it.

To remove exception status from an employee

  1. Click the Departments tab in the Compliance Accelerator client.

  2. In the Departments pane at the left, click the department that contains the exception employee.

    If Compliance Accelerator lists a lot of departments, you can filter the list with the fields at the top of the pane. As well as filtering the departments by name, you can choose whether to list any exception employees, folders, and reviewers that are associated with them.

  3. Click the Monitored Employees tab.

  4. Click the exception employee, and then click Remove the exception status.

  5. Click Remove to confirm that you want to remove the employee's exception status and the designated exception reviewers.

  6. If there are any unreviewed messages for the exception employee, choose whether to let reviewers continue working on the review set.

More Information

About the Compliance Accelerator permissions

Designating employees as exceptions

Assigning further exception reviewers to an exception

Moving an exception employee to another department

Removing exception reviewers