Creating the folder structure in the holding area

You may want to perform this task in tandem with setting up the SMTP archiving configuration file.

See Setting up the SMTP archiving configuration file.

Before you create the folder structure you must decide whether you want to auto-enable mailbox folder creation for each message recipient domain:

To create the folder structure in the holding area

  1. Within the holding area, create a domain root folder for each message recipient domain.

    For example, if the Microsoft SMTP Server receives messages that are addressed to the symantecdomain.com domain you can create a domain root folder with a name such as symantecdomain.

    You must associate the message recipient domain with the path to the domain root folder in the SMTP archiving configuration file.

  2. If you do not intend to auto-enable mailbox creation for one or more domains, you must create a mailbox subfolder for each message recipient under the domain's root folder.

    Note:

    The name of the mailbox subfolder must correspond to the recipient name in the message address.

    For example, if you expect to receive messages that are addressed toj.doe@symantecdomain.com, create a mailbox folder that is named j.doe under your symantecdomain domain root folder.

    If you choose to create the mailbox folders manually, you must only use the characters that are acceptable in Windows folder names. In particular, the following characters are not permitted:

    • \ / : * ? " < > | @

    • ASCII codes 0 through 31 and 127

    In general, SMTP archiving cannot handle messages with a recipient address that contains any of these characters.

  3. Optionally, create a server non-delivery folder for any messages with unrecognized recipient address domains (domains that are not listed in the SMTP archiving configuration file).

    If you do not create this folder and specify its path in the SMTP archiving configuration file, SMTP archiving loses any associated non-delivered items.

  4. Optionally, create a mailbox non-delivery folder for each recipient address domain.

    If you do not create these folders and specify their paths in the SMTP archiving configuration file, SMTP archiving loses any associated non-delivered items.