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You can use your normal backup software to back up the file server disks that File System Archiving processes.
Enterprise Vault placeholder shortcuts appear to the operating system as markers for offline files. Some backup programs can be configured to ignore offline files, but others cannot.
If you cannot configure your backup program to ignore offline files, every placeholder that the backup program checks may result in the recall of the offline file.
To determine whether your backup software is recalling files, do one of the following:
Use Windows Explorer to list the files that have been backed up. Placeholder shortcuts have their own icon.
Check the File System Archiving report file. If files were recalled on the previous backup run, successive reports show that an increasing number of files have been turned into placeholder shortcuts.
If you find that your backup software causes the Enterprise Vault Placeholder service to recall files, you can do one of the following:
For NTFS file servers or NetApp file servers, use the supplied EvFsaBackupMode.exe program to exclude the appropriate Active Directory account from triggering placeholder recalls.
For NTFS file servers, include the backup program in the list of programs that are prohibited from recalling archived items.
For EMC Celerra devices, use the Celerra's backup options to exclude the appropriate Active Directory account from triggering placeholder recalls.