Forcing Outlook to synchronize forms

If an Outlook user has enabled Use Cached Exchange Mode, then by default Outlook forms are not synchronized. This results in Enterprise Vault icons not being displayed for archived items.

To make Outlook synchronize forms

  1. Start Outlook.

  2. Click Tools > Send/Receive > Send/Receive Settings.

  3. Click Define Send/Receive Groups.

  4. Select All Accounts Online and Offline and click Edit.

  5. Select Synchronize Forms.

  6. Exit from Outlook and then restart it.

  7. Open an archived item. This automatically installs the forms.