Forcing Outlook to synchronize forms
If an Outlook user has
enabled Use Cached Exchange Mode, then by default Outlook forms are
not synchronized. This results in Enterprise Vault icons not being
displayed for archived items.
To make Outlook synchronize forms
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Start Outlook.
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Click .
-
Click .
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Select and click
.
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Select .
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Exit from Outlook and then
restart it.
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Open an archived item. This
automatically installs the forms.