Newly-enabled Vault Cache is not populated

When Vault Cache is enabled for a Notes client, the Notes agents scan the local mail replica and download messages to Vault Cache. The Notes agents are 'Process Request' and 'Trawler'. If the Notes client configuration means that these agents cannot run, Vault Cache is never populated with Notes items.

If Vault Cache is not populated, try the following:

Ensure that Enable scheduled local agents is selected in the user preferences:
- From the Notes menu, select File, then Tools, and then User Preferences.
- Under Startup Options, select Enable scheduled local agents.
- Exit, and then restart Notes.
For more information, see IBM Technote Locally Scheduled Agents Do Not Run on Schedule
Restart the Notes client.
Ensure that the database property Disable background agents for this database is not selected in the mail replica database:
- Select File, then Database, then Properties to display the InfoBox.
- Ensure that Disable background agents for this database is not selected.
For more information, see IBM Technote Background Agents Are Not Running in a Particular Database
If the problem is still not solved, try the following:
- See IBM Technote Troubleshooting Script for Notes Scheduled Agents (and Agent Manager) for more troubleshooting information.
- Set Log_AgentManager = 1 in the notes.ini file to ensure that Agent Manager (amgr) events are logged to the local log.nsf.