Within the Compliance Accelerator system, monitored employees are organized into departments, which would normally reflect the company organization. Tasks such as adding employees to departments and assigning reviewers can be done using drag and drop or right click options.

To perform any tasks within the Compliance Accelerator system, users must be assigned an appropriate role. Roles contain a configurable group of permissions. New roles to suit your organization can be created and the permissions assigned to most roles can be changed.

Administrators can be assigned system roles that allow them to perform application-level tasks. Other administrators can be assigned roles for managing a particular department only. Reviewer roles can enable a compliance officer to mark messages and add comments or enable them only to view messages. The Compliance Supervisor role enables senior compliance officers to check (or appraise) the work of more junior officers, assign exception status to certain employees, and ensure that they are reviewed by an appropriate reviewer.

A reviewer can also be made a delegate for another reviewer.