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When a file is archived, Enterprise Vault can optionally leave one of the following types of shortcut in its place:
A placeholder shortcut. This is a special file that appears exactly as the original file but, when opened, forces Enterprise Vault to fetch the archived file. A Placeholder service needs to be configured to create these shortcuts.
An internet (URL) shortcut. This is a .url text file containing a hypertext link to the
archived file. The Placeholder service is not required to create
these shortcuts.
Enterprise Vault cannot create placeholders for certain legacy files. This is particularly true of files that have extended attributes because they were previously stored in an HPFS (OS/2) file system.
Check in the Enterprise Vault Compatibility Charts that users' operating systems are supported for client access of archived items, including opening Internet and placeholder shortcuts.