Creating the Enterprise Vault system mailbox

The Enterprise Vault system mailbox is a mailbox that is used by the Exchange Mailbox, Exchange Journaling, and Exchange Public Folder tasks when connecting to the Exchange Server.

You must create a system mailbox on each Exchange Server that you want Enterprise Vault to archive.

Note the following restrictions:

The Enterprise Vault tasks require exclusive use of this mailbox, so the mailbox must not be used for any other purpose.
The mailbox must not be hidden from address lists.
The account must not be disabled.

You are prompted for the name of this mailbox whenever you create an Exchange Server archiving task.

After you create the Enterprise Vault system mailbox, it may take some time for the mailbox to be available. The amount of time depends on configuration options in Exchange System Manager. The mailbox must be available before you add an Exchange Server archiving task.

If required, you can make the mailbox available sooner by manually forcing an update of Exchange Server 2000 or 2003. This is not required on Exchange Server 2007.

To force a manual update of the Exchange Server (2000 or 2003)

Click Start > Programs > Microsoft Exchange > System Manager.
In the left-hand pane, double-click the Recipients container.
Click Recipient Update Services.
In the right-hand pane, right-click the Recipient Update Service for the domain that contains the Exchange Server computer for which you are adding an archiving task.
Click Update Now.

The mailbox should be available within a minute or two.