Troubleshooting: Retrieval service
If you encounter problems
when restoring items, do the following:
-
Check the Application Event Log for more
information.
-
Check that the Exchange Mailbox task is
running.
-
Check that the Storage service is running.
-
If the items are offline, check that the HSM
software is running properly.
-
Check that you have the correct archive and
Exchange mailbox permissions. To restore items, you must have at
least Read access to the archive.