Archived items do not show Enterprise Vault icons

If an Outlook 2003 user has enabled Use Cached Exchange Mode, Outlook forms are not synchronized by default. This results in archived items not showing Enterprise Vault icons.

To fix the problem by making Outlook synchronize forms

  1. Start Outlook.

  2. Click Tools > Send/Receive > Send/Receive Settings > Define Send/Receive Groups.

  3. Click All Accounts Online and Offline, and then click Edit.

  4. Check Synchronize Forms, and then click OK.

  5. Exit from Outlook, and then restart it.

  6. Open an archived item. This automatically installs the forms.