Procedure 9: Recreating services and tasks on the Directory service computer

Perform this procedure if you are recovering the server that used to run the primary Directory service - that is, the server to which the SiteID points.

The Configuration Program can detect missing services provided that the server name is identical to that in the original installation, or you have correctly followed the procedure in "Procedure 6: Renamed servers".

To reinstall the services, perform the following steps on the server that is used to run the Directory service.

To recreate services and tasks on the Directory service computer

  1. On the Windows Start menu, click All Programs > Enterprise Vault > Enterprise Vault Configuration.

  2. Select Yes to create a new Directory service, and then click Next.

  3. Enter the details of the Vault Service account, and then click Next.

    The Configuration Program does the following:

    • Converts the login for the Enterprise Vault Admin service so that it runs under the Vault Service account.

    • Adds the Vault Service account to the local Administrators group on the computer.

    • Grants the user rights Log on as a service, Act as part of the operating system and Debug programs to the Vault Service account.

    • Creates and starts the Enterprise Vault Directory service.

  4. When prompted for the name of the SQL Server that will host the directory database, enter the name of SQL Server used to host the directory database for the original configuration of Enterprise Vault, and then click Next.

  5. The Configuration Program checks that the SQL Server exists and can connect to it. As long as you have recovered the Directory service database, the Configuration Program now recreates the services and tasks installed on the Directory service computer.

  6. To recreate the Enterprise Vault services on the Directory service computer, enter the password of the Vault Service account.

  7. When the repair has finished, a success message is displayed.

  8. If the Configuration Program does not display a message, do not continue to run the Configuration Program. Close the Configuration Program and do the following:

    • Check that all previous steps have been successful, repeat any missed steps and then run the Configuration Program again.

    • Create a String registry value called UseLanManNameForSCM under the following registry key:

      HKEY_LOCAL_MACHINE
       \SOFTWARE
        \KVS
         \Enterprise Vault
      	\Admin
      
    • Give UseLanManNameForSCM a value of 1.

    • Run the Configuration Program again.

    • If you are sure you have followed all steps correctly and setting the registry key does also not help, contact your Enterprise Vault Support Representative for further assistance.

More Information

Procedure 6: Renamed servers