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You can clear the directory database entries for all of the Enterprise Vault servers in your environment, or for selected servers.
The SQL query that is provided in this section clears the entries in the database for all the Enterprise Vault servers. If you have multiple Enterprise Vault servers in your environment, you may want to recover only some of the servers. The following technical note provides alternative SQL scripts that let you specify the servers for which you want to clear directory entries:
http://entsupport.symantec.com/docs/340182
To clear the directory database entries for all of the Enterprise Vault servers
Run SQL Query Analyzer and connect to the server running the Enterprise Vault Directory service.
Enter and run the following SQL command:
USE EnterpriseVaultDirectory UPDATE StorageServiceEntry SET StorageArchive = '', StorageRestore = '', StorageReplayIndex = '', StorageSpool = '' UPDATE RetrievalTask SET RetrievalSpoolQueue = '' UPDATE ArchivingRetrievalTask SET MessageQueue = '' UPDATE RetrievalTask SET MessageQueue = '' UPDATE JournalTask SET MessageQueue = '' UPDATE PublicFolderTask SET MessageQueue = ''