Items stay a long time on the Archive Queue

One reason for items to stay on the Microsoft Message Queue Enterprise Vault Storage Archive queue for a long time is that they really are taking a long time to be converted. When the maximum time for the conversion is reached, the item is archived but no HTML version is created. The item is archived and a message is written to the Windows Application Event Log.

If many items are taking longer than the default 10 minutes allowed, you can change the timeout value. To change the timeout, edit the following registry key:

HKEY_LOCAL_MACHINE
 \SOFTWARE
  \KVS
   \Enterprise Vault
	\ConversionTimeout

The units for this key are minutes.