Using third-party connectors with Asset Lifecycle Manager

You can integrate other incident and problem resolution products with Asset Lifecycle Manager to enable bi-directional synchronization between third-party products and ALM. Once you have saved an integration server's settings, any servers you've defined will be selectable from a workflow action's Advanced properties tab. Only those integration servers defined here will be accessible to appropriate actions. For help on individual integration servers, please see the third-party product's documentation.

Setup and deployment

You need to complete the following steps to deploy and take advantage of third-party integration.

• Step 1: Enable interaction between Asset Lifecycle Manager and the integration server
• Step 2: Build workflows using actions

Step 1: Enable interaction between Asset Lifecycle Manager and the integration server.

Asset Lifecycle Manager can access five different integration servers through workflow actions. You enable this interaction through Settings > Integration servers.

• Avocent Mergepoint Infrastructure Explorer
• BMC Remedy
• LANDesk Management Suite
• LANDesk Service Desk
• VMware

To enable Asset Lifecycle Manager to communicate with Avocent Mergepoint Infrastructure Explorer

1. Click Tools > Settings and click the Integration servers tab.
2. Click Add, click Avocent Mergepoint Infrastructure Explorer and click OK
3. Enter the Display name, Machine name, User name, and Password information.

   You can use an IP address for Machine name.

4. Click Test to confirm the information you have entered is correct, and click OK.

For information on setting up an AMIE synchronization package, see http://community.landesk.com/support/docs/DOC-7240.

To enable Asset Lifecycle Manager to communicate with BMC Remedy

1. Click Tools > Settings and click the Integration servers tab.
2. Click Add, click BMC Remedy and click OK.
3. Enter the Remedy Server, Username, Password, TCP port, and RPC information, and click OK.

To enable Asset Lifecycle Manager to communicate with LANDesk Management Suite

1. Click Tools > Settings and click the Integration servers tab.
2. Click Add, click LANDesk Management Suite and click OK.
3. Enter the Display name, Core machine name, Core user name, and Password.

   The core user name format is domain\username.

4. Click Test to confirm the information you have entered is correct, and click OK.

To enable Asset Lifecycle Manager to communicate with LANDesk Service Desk

1. Click Tools > Settings and click the Integration servers tab.
2. Click Add, click LANDesk Service Desk and click OK.
3. Enter the Service Desk server URL, Service Desk user name, Service Desk password, confirm the password, and click OK.

To enable Asset Lifecycle Manager to communicate with VMware

1. Click Tools > Settings and click the Integration servers tab.
2. Click Add, click VMware and click OK.
3. Enter the Display name, Machine name, VMware path, User name, and Password.

   The machine name and VMware path are case-sensitive.

4. Click Test to confirm the information you have entered is correct, and click OK.

Step 2: Build workflows using actions associated with the integrated server

Next, create workflows to take advantage of the actions associated with the integrated server. As with all other workflows, you drag and drop the actions onto the canvas and then configure the corresponding attributes.

For details on creating and running workflows, see Workflows.