About the LANDesk Service Management Activation utility

Use the LANDesk Service Management Activation utility to:

Start the utility by clicking Start > All Programs > LANDesk Service Management > License Activation. If your Service Management server doesn't have an Internet connection, see Manually activating a server or verifying the node count data below. For more detailed information on the utility, see "Activating the server" in the Asset Lifecycle Manager Installation Guide.

Each LANDesk Service Management server must have a unique authorized certificate. Multiple servers can't share the same authorization certificate, though they can verify node counts to the same LANDesk account.

Periodically, the Service Management server generates node count verification information in the "\Program Files\LANDesk\Authorization Files\LANDesk.usage" file. This file gets sent periodically to the LANDesk licensing server. This file is in XML format and is digitally signed and encrypted. Any changes manually made to this file will invalidate the contents and the next usage report to the LANDesk licensing server.

The Service Management server communicates with the LANDesk licensing server via HTTP. If you use a proxy server, click the utility's Proxy tab and enter your proxy information. If your server has an Internet connection, communication with the license server is automatic and won't require any intervention by you.

If your Service Management server doesn't have an Internet connection, you can verify and send the node count manually, as described later in this section.

Activating a server with a LANDesk account

Before you can activate a new server with a full-use license, you must have an account set up with LANDesk that licenses you for the LANDesk products and number of nodes you purchased. You will need the account information (contact name and password) to activate your server. If you don't have this information, contact your LANDesk sales representative.

To activate a server
  1. Click Start > All Programs > LANDesk Service Management > License Activation.
  2. Click Activate this server using your LANDesk contact name and password.
  3. Enter the Contact name and Password you want the server to use.
  4. Click Activate.

Activating a server with a trial-use license

The 45-day trial-use license activates your server with the LANDesk licensing server. Once the 45-day evaluation period expires, you won't be able to log in to the server, but you won't lose any existing data in the software or database. During or after the 45-day trial use license, you can rerun the Service Management Server Activation utility and switch to a full activation that uses a LANDesk account. If the trial-use license has expired, switching to a full-use license will reactivate the server.

To activate a 45-day evaluation
  1. Click Start > All Programs > LANDesk Service Management > License Activation.
  2. Click Activate Asset Lifecycle Manager for a 45-day evaluation or click Activate LANDesk Process Manager for a 45-day evaluation.
  3. Click Activate.

Manually activating a server or verifying the node count data

If the Service Management server doesn't have an Internet connection, the LANDesk Service Management Activation utility won't be able to send node count data. You'll then see a message prompting you to send activation and node count verification data manually through e-mail. E-mail activation is a simple and quick process. When you see the manual activation message or if you use the Service Management Server Activation utility and see the manual activation message, follow these steps.

To manually activate a server or verify the node count data
  1. When the Service Management server prompts you to manually verify the node count data, it creates a data file called {languagecode}-activate.{ datestring}.txt in the "\Program Files\LANDesk\Authorization Files" folder. Attach this file to an e-mail message and send it to licensing@landesk.com. The message subject and body don't matter.
  2. LANDesk will process the message attachment and reply to the mail address you sent the message from. The LANDesk message provides instructions and a new attached authorization file.
  3. Save the attached authorization file to the "\Program Files\LANDesk\Authorization Files" folder. The Service Management server immediately processes the file and updates its activation status.

If the manual activation fails or the Service Management server can't process the attached activation file, the authorization file you copied is renamed with a .rejected extension and the utility logs an event with more details in the Windows Event Viewer's Application Log.

Viewing your product licenses

To view your current LANDesk Software licenses, click Licenses. The product licensing dialog displays. This dialog provides information about usage verification deadlines, and lists the software product licenses you've purchased along with their expiration dates and number of nodes.

For more information about LANDesk Software licenses, contact your LANDesk reseller, or visit the LANDesk Web site at the URL provided in the licensing dialog.