Troubleshoot on HPOM for Windows

• The service runs within Microsoft Internet Information Services (IIS). Check the status of the World Wide Web Publishing Service to ensure that it is started. The minimum you must do to restart the service is restart the default web site using Microsoft Internet Information Services Manager. To ensure a clean startup, you can restart the World Wide Web Publishing Service.
• Check the installation of the HPOM Incident Web Service as follows:
  • Open Windows Explorer, and then navigate to the following folder:

    %OvInstallDir%www\webapps\omws-incident

    The folder should contain the files Incident.svc, PrecompiledApp.config, Web.config, and the subfolders bin and Metadata.

    The bin subfolder should contain nine DLL files.

    If any of the files or folders are missing, reinstall the service.

  • Verify the configuration of Microsoft Internet Information Server (IIS):

    In the Internet Information Services Manager console tree, click Application Pools→DefaultAppPool. Verify that the application HP Operations Manager Incident Web Service exists.

    In the console tree, click Web Sites→Default Web Site. Check that the web site omws exists.

    If either the application or web site is missing, reinstall the service.

  To reinstall the service:

  1. Copy the installation package (HPOprWsInc-<version>-WinNT4.0-release.msi) from the HPOM for Windows installation media to a temporary folder on the management server.
  2. Open a command prompt, and navigate to the temporary folder that contains the installation package. Type the following command:

     msiexec /i HPOprWsInc-<version>-WinNT4.0-release.msi /qn

• Check the following log file for errors and warnings:

  %OvShareDir%server\log\om\incident-ws.trace.txt

  This file exists only after the service receives the first request from a client.