Troubleshoot on HPOM for UNIX

• The service runs within the Tomcat (B) servlet container. Check the status of the ovtomcatB component by typing the following command:

  /opt/OV/bin/ovc -status ovtomcatB

  If ovtomcatB is not running, type the following command to start it:

  /opt/OV/bin/ovc -start ovtomcatB

• Check the installation of the HPOM Incident Web Service.

  Open a shell prompt or file browser, and then navigate to the following directory:

  /opt/OV/nonOV/tomcat/b/www/webapps

  The directory should contain the files opr-webservice.war file and the subdirectory opr-webservice directory,

  If any of the files or directories are missing, type the following command:

  /opt/OV/bin/ovc -restart ovtomcatB

  If the files or folders are still missing, reinstall the service. (See Deinstallation.)

• Check the following log files for errors and warnings:
  • /var/opt/OV/log/om/incident_ws.0.en
  • /var/opt/OV/log/tomcat/ovtomcatb.out