Troubleshoot Connectivity

• Check the network connectivity from your client system to the HPOM management server. For example:
  • Use nslookup to check that the client system can resolve the management server's hostname.
  • Use ping to check that the client system can reach the management server.
• Check the connectivity from your client system to the HPOM Incident Web Service.

  Open a web browser and navigate to the following location on the HPOM management server:

  https://<server_name>:<port>/opr-webservice/Incident.svc?wsdl

  The port that the service is available on depends on the configuration of the HPOM management server. The default port numbers are as follows:

  • HPOM for UNIX

    Port 8444

  • HPOM for Windows

    Port 443

    You may need to accept a certificate and provide credentials for the HPOM management server. If your browser cannot open the WSDL document, check that the service is installed and running. (See Troubleshoot on HPOM for UNIX and Troubleshoot on HPOM for Windows.)