In HP Operations Manager (HPOM), a message is a structured, readable notification that HPOM generates after detecting, filtering, and correlating one or more events. These events relate to changes in application, system, network, or service status. HPOM messages are conceptually similar to incidents, as defined by the IT Infrastructure Library (ITIL) version 3 framework for service management. An ITIL-compliant incident is an event that could interrupt a service or degrade the quality of a service.
The HP Operations Manager Incident Web Service exposes HPOM messages as ITIL-compliant incidents. The service enables remote clients that you develop to get incidents from HPOM, and update and create incidents in HPOM. Clients can also trigger incident state changes in HPOM, for example, to close an incident.
The service provides the following features and benefits:
Developing a client to access the HPOM Incident Web Service requires knowledge of the standards and tools that you will use. Discussion of these standards and tools is outside the scope of this document.
You may want to consult the following external resources: